Allgemeine Fragen, Fragen für registrierte Kunden, Fragen für nicht registrierte Benutzer, Fragen zum Produktselektor

Which products does the product selector include?

How many technical characteristics are there all together?

I can’t find the product I’m looking for. What should I do?

How does the availability check work?

What’s the purpose of an “RFQ list”?

Which prices are displayed in the web shop?

How can I obtain further details regarding availability?

Which options can be selected with regard to various delivery dates for a single order?

Which terms and conditions of payment and delivery apply?

Are different delivery addresses possible?

Are express shipments possible?

Are there any shipping charges?

What happens after an order has been placed?

Can I track my package online?

Can I follow up on telephone orders by viewing my web shop account?

Which purpose do purchasing templates serve?

What happens if I forget my password?

How do I create a safe password?

Which currency can I use for payment?

Which requirements have to be fulfilled in order to use the web shop?

Who can register for the web shop and buy products?

How do I get access to the web shop?

Is the web shop safe?

Are personal data forwarded to third parties?

What happens when a session expires or if the user has been inactive for too long?


Our tutorials answer the most important questions concerning the catalog and the product selector. Step by step, you’ll get to know wenglor’s product range even better – have a look!

Tutorial 1: How to find your product and get a price

This tutorial shows you how to compare products with each other, how to create an RFQ list and how to find the ideal product for your application using the exchange function in the product selector. Furthermore, it shows you how to check availability of our products.

Tutorial 2: How to buy a wenglor product

This tutorial shows you how customers get individual prices and place orders round the clock - with only a few clicks. Of course free of shipping costs*. Furthermore we show how to use shopping templates and comfortably check the status of your order via track and trace.

*Shipments with a total weight of up to 3 Kg are, within Germany, free of shipping costs. Any registered customer with head office inside the Federal Republic of Germany is able to execute orders in our webshop.

Tutorial 3: How to register on the webshop

This tutorial shows you how to register yourself on the webshop.

I didn’t find an answer to my question. What should I do?

If anything is unclear, feel free to contact wenglor customer support directly. We’re always happy to provide you with active assistance and advice.